PRIVACY POLICY

Last updated: January 21, 2026

RACKun (“Website”, “we”, “us”, or “our”) values your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit rackun.eu (“Website”), make a purchase, or interact with us in connection with our services (collectively, the “Services”).

“You” and “your” refer to anyone using our Services, whether a customer, visitor, or other individual whose information we process.

Please read this policy carefully.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to operational, legal, or regulatory reasons. Any changes will be posted on this Website with an updated “Last Updated” date.

 

Information We Collect

We collect personal information to provide and improve our Services. The types of information depend on how you interact with us:

Information You Provide Directly

  • Contact details: name, address, phone, email.
  • Order information: billing/shipping addresses, payment confirmation, order details.
  • Account information: username, password, security questions.
  • Customer support: any details shared when contacting us.

Providing certain information may be required to use some features of our Services.

 

Information Collected Automatically

We may automatically collect certain information about your interaction with the Services (“Usage Data”), including:

  • Device information, browser type, IP address
  • Network connection and interaction data
  • Cookies, pixels, web beacons, and similar tracking technologies. These help us improve our Website, understand user interactions, and provide personalized advertising.

Information From Third Parties

We may receive information about you from third parties, including:

  • E-commerce platform providers (e.g. WooCommerce)
  • Payment processors (e.g. Stripe, PayPal, bank transfer providers)
  • Analytics and marketing partners

All such information is processed in accordance with this Privacy Policy.

 

How We Use Your Personal Information

In addition to the specific purposes described below, we may use the personal information we collect to communicate with you, provide, maintain, and improve our Services, comply with applicable legal obligations, enforce our terms and policies, and protect or defend our Services, our rights, and the rights of our users or others.

Providing Services

We use your personal information to:

  • Process payments and fulfill orders
  • Manage accounts
  • Arrange shipping, returns, and exchanges
  • Communicate with you regarding purchases or account activity

Marketing and Advertising

We may use your personal information to send marketing or promotional communications and display relevant advertisements.

For users in the European Economic Area (EEA), the legal basis for this processing is our legitimate interest in promoting our products, pursuant to Article 6(1)(f) GDPR.

 

Customer Reviews and Feedback

We may use your contact information to send a one-time email inviting you to provide a review or feedback about a completed purchase. This helps us understand customer satisfaction and improve our products and services.

Where required by law, we will obtain your consent before sending such communications. Otherwise, this processing is based on our legitimate interest in improving our Services.

You may opt out of review or feedback requests at any time by following the instructions in the message or by contacting us.

 

Security and Fraud Prevention

We use your personal information to detect, investigate, and take action against potentially fraudulent, unlawful, or malicious activities.

If you choose to use our Services and create an account, you are responsible for maintaining the confidentiality of your account credentials. We recommend that you do not share your username, password, or other access details with any third party.

If you believe your account has been compromised, please contact us immediately.

For users in the EEA, the legal basis for this processing is our legitimate interest in ensuring the security of our Website and Services, in accordance with Article 6(1)(f) GDPR.

 

Communication and Service Improvement

We use personal information to respond to inquiries, provide customer support, and improve our Services.

Legal basis (EEA): legitimate interest, Article 6(1)(f) GDPR.

 

Cookies

Our Website uses cookies and similar technologies to ensure proper operation, improve user experience, analyze traffic, and remember preferences. Essential cookies used by WordPress and WooCommerce support shopping cart functionality, user login sessions, secure checkout, and fraud prevention. Without these cookies, some Website features may not work correctly.

Non-essential cookies, such as analytics or marketing cookies, are used only with your consent. You can manage or disable cookies through your browser settings. Please note that blocking cookies may not fully prevent the sharing of information with third parties, such as our advertising partners.

For more information please see our cookies policy and: https://woocommerce.com/document/woocommerce-cookies/

 

How We Share Personal Information

We may share your personal data in certain situations, including to fulfill contracts, comply with legal obligations, protect our rights, or for other purposes described in this Privacy Policy.

We share data with service providers acting on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, and order fulfillment.

We may share data with business or marketing partners to provide services, promotions, or targeted advertising, always in accordance with their privacy policies. Marketing-related sharing requires your consent where applicable.

We may share data with your consent, for example for product shipments, social media integrations, or third-party applications you authorize.

We may also share data with our affiliates to operate our business efficiently or improve Services, and in connection with business transactions, such as mergers or acquisitions, to comply with legal obligations or protect our rights and the rights of our users.

Categories of data shared: identifiers (contact and account information), commercial data (orders, purchases, support), internet activity (usage data), and geolocation data (IP-based location). Sensitive personal data is only shared with your consent.

 

Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies independently.

 

Children’s Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal data from children.

 

Data Retention and Security

We retain personal data only as long as necessary for contract performance, legal obligations, dispute resolution, or business purposes. We implement appropriate technical and organizational measures to protect personal data. However, no system is completely secure.

 

Your Rights

Depending on where you live, you may have the following rights regarding your personal data:

  • Access and information: You can request a copy of the personal data we hold about you and information on how we use it.
  • Correction: You can request that we correct any inaccurate or incomplete data.
  • Deletion: You can request that we delete your personal data, where permitted by law.
  • Restriction of processing: You can request that we limit the processing of your personal data in certain circumstances.
  • Data portability: You can request a copy of your personal data in a structured, commonly used format and transfer it to another controller.
  • Withdraw consent: Where processing is based on your consent, you can withdraw it at any time.
  • Objection: You can object to the processing of your data, including for marketing purposes.
  • Lodge a complaint: You have the right to lodge a complaint with your local data protection authority.

We will respond to your request without undue delay and in any case within 30 days, as required by law. Exercising your rights will not affect your access to our Services.

To exercise any of your rights, please contact us at:

Email: rackun.bike@gmail.com

Address: Andrej Rakun, Matke 51, 3312 Prebold, Slovenia

 

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact details below. We will do our best to resolve your concerns promptly.

If you are not satisfied with our response, depending on where you live, you have the right to file a complaint with your local data protection authority. For residents of the European Economic Area (EEA), a list of relevant supervisory authorities is available here: https://edpb.europa.eu/about-edpb/board/members_en

 

International Data Transfers

Your personal data may be transferred to and stored in countries outside your country of residence, including countries outside the European Economic Area (EEA) such as the United States or the United Kingdom. When transferring personal data from the EU or EEA to countries that may not provide the same level of data protection, we ensure appropriate safeguards are in place.

Such safeguards include the use of Standard Contractual Clauses (SCCs) approved by the European Commission or equivalent legal mechanisms, and technical measures such as encryption and access restrictions. These transfers are carried out only as necessary to provide our services, fulfill contracts, or comply with legal obligations.

You retain all applicable rights under GDPR regarding your personal data, including the right to request access, correction, deletion, restriction, or to object to processing, even when your data is transferred internationally.

 

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: rackun.bike@gmail.com
  • Address: Andrej Rakun, Matke 51, 3312 Prebold, Slovenia

Unless stated otherwise, RACKun acts as the data controller for your personal data.