I was required to pay an additional $80 for customs and 4 screws/fasteners to attach the rack to the house were missing from the package
tjasa.dermota
Store manager
Hi,
Thank you for your feedback. We’re very sorry to hear that the screws were missing from your package. This should not have happened, and we sincerely apologize for the inconvenience. We have contacted you via email so we can find a solution and resolve this for you as quickly as possible.
Regarding the customs charge, unfortunately, import duties and taxes are determined by the destination country and are outside of our control. We completely understand that an unexpected additional charge can be frustrating.
Thank you again for bringing this to our attention, and we apologize for the missing parts.
I was required to pay an additional $80 for customs and 4 screws/fasteners to attach the rack to the house were missing from the package
Hi,
Thank you for your feedback. We’re very sorry to hear that the screws were missing from your package. This should not have happened, and we sincerely apologize for the inconvenience. We have contacted you via email so we can find a solution and resolve this for you as quickly as possible.
Regarding the customs charge, unfortunately, import duties and taxes are determined by the destination country and are outside of our control. We completely understand that an unexpected additional charge can be frustrating.
Thank you again for bringing this to our attention, and we apologize for the missing parts.
Perfect